Overview

• What is the Cash (USD) balance, and how can I use it?

  Learn how the Onboard Cash Balance works. Receive USDT, USDC, NGN, USD, or EUR - all converted to USD - and send funds to banks, crypto wallets, or cards.Few readers

• Why was my bank deposit declined?

  Why your bank deposit on Onboard was declined and returned to the sender: verification, limits, or security checks.Few readers

• What are the fees for depositing into my Cash Balance?

  Learn Onboard deposit fees for USDT/USDC, NGN, USD (ACH/Fedwire), EUR, and internal transfers. Fees may apply depending on network or rail.Few readers

USDT & USDC Deposits

• How do I deposit stablecoins (USDT/USDC) to my Cash balance?

  Deposit USDT or USDC to your Cash Balance at a 1:1 USD rate. View supported networks, fees, and $0.50–$50,000 limits.Few readers

• What networks are supported for stablecoin deposits?

  The following networks are supported for depositing stablecoins into your Cash Balance and for funding your cards: USDT: Arbitrum One, BNB Smart Chain (BSC), Ethereum, Optimism, Polygon, Solana, Tron USDC: Arbitrum One, BNB Smart Chain (BSC), Ethereum, Optimism, Polygon, Solana, Base The key difference: Tron supports USDT only, and Base supports USDC only. All other networks support both tokens.Few readers

USD Deposits

• What's the difference between my Cash Balance and my USD Account?

  Learn the difference between your Cash Balance and USD Account on Onboard. See how USD deposits via ACH or Fedwire settle into your USD wallet.Few readers

• How do I set up my USD named account?

  Learn how to open a USD Account with routing and account numbers to receive payments. ACH and Fedwire supported; international SWIFT wires coming soon.Few readers

• How long does USD bank account approval take?

  Learn how long it takes to approve a USD Named Account on Onboard.Few readers

• What happens if my USD Account application is rejected?

  Learn alternatives if your USD Account isn’t approved: stablecoins for global USD or NGN Named Account for Naira-to-USD conversion.Few readers

• How do I view and receive USD payments with my US bank details?

  View your approved USD Bank Account details in Onboard anytime. Tap Add on Cash Balance, select USD, and access your account and routing numbers to receive ACH or Fedwire payments.Few readers

• What are the fees and limits on my USD named bank account?

  USD deposit limits and fees explained: ACH and Fedwire charges, first-party vs third-party limits, minimum deposits, and compliance reviews.Few readers

• Can someone else send USD to my named USD account?

  Learn who can send money to your USD Named Account, including business deposits up to $100k and third-party limits of $2,000.Few readers

GBP Deposits

• How do I set up my GBP named account?

  Create a free GBP account on Onboard in minutes. Get UK bank details in your name and receive GBP deposits easily.Few readers

• What conversion rate do I get on GBP deposits?

  Conversion happens at the live rate at the time your deposit is received — not when you initiate the transfer. The current rate is displayed in the app. All GBP deposits are converted to USD and credited to your Cash (USD) Balance. Funds do not remain in GBP.Few readers

• How do I receive GBP payments on Onboard?

  How to receive GBP deposits on Onboard: set up your UK named account, accept Faster Payments and SEPA transfers, view fees, and understand USD conversion.Few readers

• What are the fees and limits on GBP deposits?

  Fees and limits for your GBP account on Onboard. Low deposit fees (£0.50–£1) and clear limits: €100k first-party, €2k third-party.Few readers

• Can someone else send GBP to my account?

  Yes. Your GBP named account can receive deposits from: Your own bank accounts Accounts sharing your surname (e.g., family members) Registered business entities Third parties (subject to lower deposit limits) Limits for third-party deposits: £2,000 per deposit (vs £100,000 for first-party).Few readers

NGN Deposits

• How do I set up my NGN Named Account?

  Set up your NGN Named Account to receive Naira transfers. Incoming NGN is automatically converted to USD and credited to your Cash (USD) Balance.Few readers

• Can someone else send NGN to my account?

  Receive NGN from your own account, businesses, or third parties (with limits). Funds auto-convert to USD at the live exchange rate.Few readers

• What are the limits for NGN deposits?

  Third-party deposits include transfers from accounts not in your name and not from registered business entities.Few readers

• What conversion rate do I get on NGN deposits?

  Conversion happens at the live rate at the time your deposit is received - not when you initiate the transfer. The current rate is displayed in the app. All NGN deposits are converted to USD and credited to your Cash (USD) Balance. Funds do not remain in NGN.Few readers

EUR Deposits

• How do I set up my EUR named account?

  Open a free EUR account with Onboard. Get a personal IBAN and receive EUR via SEPA. Quick setup and secure verification.Few readers

• What conversion rate do I get on EUR deposits?

  Conversion happens at the live rate at the time your deposit is received — not when you initiate the transfer. The current rate is displayed in the app. All EUR deposits are converted to USD and credited to your Cash (USD) Balance. Funds do not remain in EUR.Few readers

• How do I receive EUR payments on Onboard?

  Get paid in EUR on Onboard using your IBAN. SEPA transfers supported, with fast processing and automatic USD conversion.Few readers

• What are the fees and limits on EUR deposits?

  EUR deposit fees on Onboard: €0.50 per deposit. Limits: €100k first-party, €2k third-party.Few readers

• Can someone else send EUR to my account?

  Yes. Your EUR named account on Onboard can receive deposits from: Your own bank accounts Accounts sharing your surname (e.g., family members) Registered business entities Third parties (subject to lower deposit limits) Limits for third-party deposits: €2,000 per deposit (vs €100,000 for first-party).Few readers