Getting started with your card

• What are Onboard Cards and where can I use them?

  Get a USD virtual Visa card with Onboard. Pay online worldwide or in-store with Apple Pay & Google Pay. Low FX fees and flexible limits.Few readers

• What is the Classic card and where is it available?

  Onboard’s Classic Card is a virtual Visa for online payments in countries where Flex isn’t available, with simple fees and global acceptance - but no in-store or mobile wallet support.Few readers

• How can I create an Onboard Card?

  Create a USD virtual Visa card on Onboard in minutes. Fund with NGN, IDR, KES, USDT, USDC, or wallet balance. Fast setup after verification.Popular

• How many virtual cards can I create?

  Get up to 3 USD virtual Flex cards on Onboard. First card is free, extra cards only $2 each.Some readers

• How Do I Add My Flex Card to Apple Pay or Google Wallet?

  Learn how to add your Onboard Flex Card to Apple Pay or Google Wallet for quick, secure tap-to-pay in stores with your mobile device.Popular

• Where can I not use my Onboard Card? (Prohibited Use & Jurisdictions)

  View Onboard Card's unsupported countries, prohibited activities, and restricted use cases to ensure compliance.Some readers

Funding your card

• How can I add money to my virtual card?

  Fund your Onboard virtual card via local bank, USDT/USDC, or wallet balance. Fast, easy, and secure with low fees and instant transfers.Featured

• What are the card funding fees and limits?

  Check Onboard virtual card funding fees, stablecoin conversion rates, and minimum/maximum transaction limits.Few readers

• How do I fund my Onboard card with USDT or USDC?

  Learn how to fund your Onboard card with stablecoins (USDT/USDC), including network selection, fees, limits, and processing times.Few readers

• How do I fund my Onboard card with BTC, SOL, or other crypto?

  How to fund your card with crypto using the Onboard Trading Wallet. Convert BTC, ETH, or SOL to USD and add funds instantly.Few readers

• How do I fund my Onboard card with Naira (NGN)?

  Learn how to top up your Onboard card with Nigerian Naira from a bank account. View funding fees, and limits.Few readers

• How do I fund my card with IDR (Indonesian Rupiah)?

  Fund your Onboard card with IDR via bank transfer. View live IDR to USD conversion rates, fees, limits, and troubleshooting tips.Few readers

• Can someone else send money to my card?

  Yes — via stablecoins. Anyone can send USDT or USDC to your card's deposit address. Just share the address shown when you tap Fund → select USDT or USDC → choose a network. The funds will be converted to USD and credited to your card once confirmed. No — not via your card details. Your card number, expiry, and CVV are for making payments only. No one can send money to your card using those details — they're outgoing only. The only incoming transactions you'll see on your card detaiSome readers

• I funded my card but the deposit hasn't reflected

  If your Onboard card shows a successful funding but the balance hasn’t updated, check network confirmations, processing times, and internal transfer status. Tips for crypto, local currency, and internal funding.Few readers

Using your card

• Where can I use my Onboard card?

  Use your Onboard virtual Visa card on Amazon, Netflix, Google Ads, Airbnb, and more. Pay online and in-store with Apple & Google Pay (Flex).Few readers

• What are the transaction fees and spending limits on my Onboard card?

  Onboard virtual card transaction fees: Free USD payments, low FX fees on non-USD, transparent pricing for global payments.Few readers

• How can I use my Onboard Virtual Card online?

  Learn how to use your Onboard virtual card for online payments. Find your card number, CVV, and expiry in-app and pay at checkout.Some readers

• How can I use my Onboard card for offline or in-store payments?

  Use your Onboard Flex virtual card for tap-to-pay with Apple Pay or Google Pay anywhere Visa contactless is accepted.Few readers

• How can I check my card activity?

  Learn how to easily check your Onboard card activity, including deposits, withdrawals, transfers, and complete transaction history from your card dashboard.Some readers

• What merchants and activities are not allowed?

  Learn which merchant types are blocked on Onboard cards, including gambling, crypto platforms, dating, and regulated industries.Few readers

• How do card refunds work?

  Learn how Onboard card refunds work, processing times, what happens if your card is terminated, and what to do if a refund is delayed.Few readers

• Can I use my Onboard card on the Apple App Store?

  Apple App Store payments may fail if your card currency doesn’t match your account region. Learn why this happens.Few readers

• Can I use my Onboard card to pay on X (Twitter)?

  Flex Card — Yes, Flex cards work on X (formerly known as Twitter) with no issues. Classic Card — You may experience declines. X is powered by Stripe, and Classic cards have lower acceptance rates with some Stripe-powered platforms. If your Classic card is being declined on X, we recommend switching to a Flex card for a smoother experience. How to create a Flex card: See the Flex Card Creation GuideFew readers

• Why was my Onboard card payment declined?

  Card not working? Learn common reasons for Onboard virtual card declines and how to resolve payment issues fast.Popular

• Does my Onboard Virtual card expire?

  Does your Onboard virtual card expire? Learn how to check the expiry date, CVV, and billing details in the app.Some readers

Managing your card

• How do I freeze and unfreeze my card?

  You can temporarily freeze your card to block new transactions: Go to Cards and swipe to your card Tap more and toggle the Freeze option While frozen, any new charges to your card will be declined (though pending transactions may still settle). Unfreeze anytime using the same toggle. || Important: Freezing your card does not cancel active subscriptions with merchants. Cancel those separately.Popular

• Upgrading your Classic card to Flex card: a complete guide

  Upgrade your Onboard Classic card to Flex for lower fees, Apple Pay & Google Pay, better reliability, and zero withdrawal fees. Learn how to upgrade before March 31, 2026.Few readers

• Can I name my Onboard card?

  Create and name multiple Onboard virtual cards for better organization. Customize second and additional cards easily.Few readers

• How do I delete my virtual card?

  Learn how to delete or freeze your Onboard virtual card in the Onboard Wallet app. Follow simple steps to permanently delete your card or temporarily freeze it to stop transactions.Some readers

• How can I download my card statement?

  You can request a statement for any date range: Go to your card in the app Tap More → Statement Select the date range The statement will be generated and sent to your registered emailFew readers

• What happens to my subscriptions if I freeze my card?

  Does freezing your virtual card stop subscriptions? Learn what happens to recurring payments and pending transactions.Few readers

• Why was my virtual card terminated?

  Your Onboard Virtual Card may be deactivated for various reasons, similar to physical cards. Below are common reasons for deactivation: Suspected Fraud or Unauthorised Activity: We may deactivate your virtual card if we detect any suspicious or unauthorised activity. This is a precautionary measure to ensure your protection. Frequent Transaction Declines: We incur fees every time your card is declined for a transaction, so we recommend only attempting to use your card when sufficientlyPopular

• My card is frozen due to low balance. How can I reactivate it?

  If your account is frozen because your balance is lower than the minimum required amount, you can easily reactivate it by loading your card with the necessary funds. Once you have added the required funds, your account will automatically be reactivated and you will be able to resume using your card for all your daily transactions as usual. To learn how to fund your card, click here.Some readers

• How long is my Onboard Virtual card valid for?

  Check your Onboard Flex or Classic virtual card expiration date in-app.Some readers

Withdrawing from your card

• Can I withdraw money from my virtual card?

  Learn how to withdraw money from your Onboard card to bank (NGN, IDR, KES, UGX) or USDT/USDC wallets. Fast and free transfers.Popular

Securing your card

• I have noticed suspicious activity on my card. What should I do?

  If you notice any suspicious activity on your card, it is important to take prompt action to protect your account and safeguard your funds. Our team is here to help you investigate any issues and work towards a resolution. Here are the steps you can take to report suspicious activity on your virtual card: First, go to your virtual card's transaction history and carefully review all transactions. If you notice any transactions that appear to be unauthorised or suspicious, select the transacFew readers

Onboard Flex Cards

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