Introduction

• What is Onboard?

  Onboard is a digital money app designed for remote workers, freelancers, and global earners. It lets you receive payments from anywhere, spend with virtual USD cards, send money globally, and manage crypto — all from one app.Popular

• How do I download the Onboard app?

  Download the Onboard Global app from the Google Play Store, and Apple App StoreFew readers

• Is Onboard safe? Is it regulated?

  Onboard is a regulated technology platform operating through licensed entities in multiple jurisdictions. Services facilitated by regulated partners.Few readers

• Is Onboard available in my country?

  Onboard is available in most countries worldwide. However, due to regulatory requirements, some countries are not supported for identity verification — which means access to features like Cash balance, Cards, Trading Wallet, and Send is not available. Countries where Onboard verification is not supported: Afghanistan Algeria Belarus Burundi Central African Republic China Comoros Congo (Democratic Republic) Congo (Republic) Cuba Gambia Iran Iraq Kyrgyzstan LebanFew readers

• What are all the fees on Onboard?

  Explore all Onboard fees across deposits, card usage, cash and crypto withdrawals, and internal transfers.Few readers

Account Setup & KYC Verification

• How do I sign up for Onboard?

  Sign up for the Onboard app in minutes. Download, verify your email, select your country, enable passkeys, and complete secure identity verification.Popular

• How do I verify my identity (KYC) on Onboard?

  Learn how to complete Onboard identity verification, required steps, processing times, supported countries, and ID tips for faster approval.Popular

• How long does it take to verify my identity?

  Learn how long it takes to complete your identity verification on Onboard.Popular

• What does "Your verification needs review" mean?

  Why is your Onboard ID verification pending? Some KYC submissions need manual review due to compliance or duplicate account checks.Few readers

• What happens if my verification fails?

  Identity verification failed on Onboard? Retry with a clear ID photo and well-lit selfie. Most verifications are instant, with manual review if needed.Few readers

• What features can I access after verification?

  Access USD wallet, USDT/USDC deposits, NGN account, virtual cards, crypto trading, and global transfers after Onboard verificationFew readers

• Why am I being asked for additional information to access specific Onboard features, despite being verified?

  Some Onboard features require additional information before access. Follow in-app steps to unlock Flex Card, USD, GBP or EUR accounts securely.Few readers

• Proof of Income - What documents do I need?

  How to complete Onboard’s proof of income verification, including accepted documents for employment, freelance, crypto, and savings.Few readers