Why was my bank deposit declined?

Bank deposits to your USD, GBP, or EUR account on Onboard may be declined for a number of reasons, including but not limited to:

• The sender or source of funds couldn't be verified
• The transaction failed compliance checks by the sending or receiving bank (not Onboard)
• The deposit exceeded your account limits
• The transaction was flagged during our routine security checks

In all cases, declined deposits are returned to the sender.

If you have questions about a specific deposit, please reach out to our support team via the in-app chat.

Updated on: 16/05/2026