Where can I not use my Onboard Card? (Prohibited Use & Jurisdictions)

To keep our platform safe and compliant, certain countries and types of activity are restricted from using Onboard cards. Some restrictions come from our own policies, while others are required by our licensed card partners.

🌍 Country Restrictions

There are two types of country restrictions for Onboard cards:

1. Countries where Onboard verification is not supported

If you're in one of these countries, you won't be able to verify your identity on Onboard, which means you can't access any Onboard features — including cards.

Afghanistan, Algeria, Belarus, Burundi, Central African Republic, China, Comoros, Congo (Democratic Republic), Congo (Republic), Cuba, Gambia, Iran, Iraq, Kyrgyzstan, Lebanon, Liberia, Libya, Maldives, Myanmar, Nicaragua, North Korea, Russia, Sao Tome and Principe, Serbia, Somalia, South Sudan, Sudan, Suriname, Svalbard and Jan Mayen, Syria, Tajikistan, Togo, Tokelau, Turkmenistan, Ukraine, United States, Uzbekistan, Venezuela, Wallis and Futuna, Yemen, Zimbabwe

2. Countries where only Classic Card is available

In the following countries, the Flex Card is not supported due to card partner restrictions. However, you can still create and use a Classic Card for online payments.

Cyprus, India, Israel, Montenegro, Nepal, North Macedonia, Palestine, Turkey, Vietnam

If you're in one of these countries and try to create a Flex Card, you'll see a "Card package not available" message. You can create a Classic Card instead.

This list may be updated from time to time based on changes in law or partner requirements.

🚷 Prohibited Activities

You may not use the Onboard Card for any of the following:

Illegal or Regulated Goods & Services

• Sale or purchase of controlled substances without proper licenses
• Weapons, ammunition, or accessories
• Any form of gambling, betting, lotteries, or sweepstakes
• Prostitution or escort services
• Counterfeit goods or unauthorized resale of branded items
• Ponzi or pyramid schemes

Infringement of Intellectual Property

• Sale or distribution of pirated music, movies, or software
• Counterfeit or illegally imported goods
• Unauthorized use of copyrighted or trademarked content

Harmful or Hateful Behavior

• Promotion of hate speech or violence against individuals or groups
• Any activity that supports terrorism, hate crimes, or physical harm

Misuse of Card Services

• Providing false or misleading information during onboarding
• Using the card on behalf of someone else without disclosure
• Misusing the Onboard or partner brand, logo, or intellectual property

⚠️ Restricted Merchant Categories

Some merchant categories are automatically blocked by our card partners:

• Money transfer services
• Cryptocurrency platforms
• Securities brokers and dealers
• Dating services
• Massage parlors
• Telemarketing merchants
• Government-licensed gambling (lotteries, casinos, horse/dog racing)
• Financial services companies (banks, money transmitters, investment funds)

Some businesses in regulated industries may face additional checks or be ineligible.

🔁 Final Note

These restrictions are in place to protect both users and our platform. We reserve the right to suspend or terminate card access for violations, or if your activity puts Onboard or other users at risk.

Updated on: 18/06/2026