Overview

• What is the Cash (USD) balance, and how can I use it?

  Learn how the Onboard Cash Balance works. Receive USDT, USDC, NGN, USD, or EUR - all converted to USD - and send funds to banks, crypto wallets, or cards.Few readers

• What are the fees for depositing into my Cash Balance?

  Learn Onboard deposit fees for USDT/USDC, NGN, USD (ACH/Fedwire), EUR, and internal transfers. Fees may apply depending on network or rail.Few readers

• Can I receive GBP deposits?

  Not yet — a GBP Named Account is coming soon. Once available, you'll be able to receive GBP via bank transfer, similar to how the USD and NGN Named Accounts work today. Follow us on Twitter for updates.Few readers

USDT & USDC Deposits

• How do I deposit stablecoins (USDT/USDC) to my Cash balance?

  Deposit USDT or USDC to your Cash Balance at a 1:1 USD rate. View supported networks, fees, and $0.50–$50,000 limits.Few readers

• What networks are supported for stablecoin deposits?

  The following networks are supported for depositing stablecoins into your Cash Balance and for funding your cards: USDT: Arbitrum One, BNB Smart Chain (BSC), Ethereum, Optimism, Polygon, Solana, Tron USDC: Arbitrum One, BNB Smart Chain (BSC), Ethereum, Optimism, Polygon, Solana, Base The key difference: Tron supports USDT only, and Base supports USDC only. All other networks support both tokens.Few readers

USD Deposits

• What's the difference between my Cash Balance and my USD Account?

  Learn the difference between your Cash Balance and USD Account on Onboard. See how USD deposits via ACH or Fedwire settle into your USD wallet.Few readers

• How do I set up & verify my USD Named Account?

  Learn how to open a USD Account with routing and account numbers to receive payments. ACH and Fedwire supported; international SWIFT wires coming soon.Few readers

• Does it cost anything to set up my USD Named Account?

  No setup fees for an Onboard Named USD Account. Deposit fees (ACH $1, Fedwire $20) apply.Few readers

• How long does USD Bank Account verification & approval take?

  Learn how long it takes to approve a USD Named Account on Onboard.Few readers

• Why is my USD bank account verification still pending?

  Learn how long USD bank account review takes, why extra verification is required, and what to do while waiting for approval.Few readers

• What happens if my USD Account application is rejected?

  Learn alternatives if your USD Account isn’t approved: stablecoins for global USD or NGN Named Account for Naira-to-USD conversion.Few readers

• How do I view my USD Bank Account details?

  View your approved USD Bank Account details in Onboard anytime. Tap Add on Cash Balance, select USD, and access your account and routing numbers to receive ACH or Fedwire payments.Few readers

• How do I receive payments with my named USD account?

  Learn how to receive USD via ACH or Fedwire with your USD Named Account on Onboard.Few readers

• What are the limits on my USD Named Bank Account?

  USD deposit limits and fees explained: ACH and Fedwire charges, first-party vs third-party limits, minimum deposits, and compliance reviews.Few readers

• Can I receive international SWIFT transfers?

  Onboard's USD Named Account enables ACH and Fedwire deposits. SWIFT international wire support is coming soon.Few readers

• Can someone else send USD to my named USD account?

  Learn who can send money to your USD Named Account, including business deposits up to $100k and third-party limits of $2,000.Few readers

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NGN Deposits

• How do I set up my NGN Named Account?

  Set up your NGN Named Account to receive Naira transfers. Incoming NGN is automatically converted to USD and credited to your Cash (USD) Balance.Few readers

• Can someone else send NGN to my account?

  Receive NGN from your own account, businesses, or third parties (with limits). Funds auto-convert to USD at the live exchange rate.Few readers

• What are the limits for NGN deposits?

  Third-party deposits include transfers from accounts not in your name and not from registered business entities.Few readers

• What conversion rate do I get on NGN deposits?

  Conversion happens at the live rate at the time your deposit is received - not when you initiate the transfer. The current rate is displayed in the app. All NGN deposits are converted to USD and credited to your Cash (USD) Balance. Funds do not remain in NGN.Few readers

EUR Deposits

• How do I deposit EUR into Onboard?

  Fund your Cash Balance with EUR via bank transfer. EUR converts to USD after fees; exact amount and reference code required.Few readers