Articles on: Getting Started with Onboard

How do I verify my identity (KYC) on Onboard?

When you try to access any of Onboard's core features — funding, withdrawing, trading, or creating a card — you'll be prompted to verify your identity. It only takes a few minutes.

Steps:

Enter your phone number and verify via OTP (SMS or WhatsApp)
Enter your address
Select your ID type - you'll be redirected to our verification provider
Submit a photo of your document and take a live selfie. Make sure you're in a well-lit area with your face clearly visible. No glasses, hats, or masks.

What documents do I need to verify my identity?

You'll need a valid government-issued ID. Accepted documents include:

Passport
National ID card
Driver's license

Note: The specific documents accepted may vary by country. Your country selection during signup determines which verification provider is used, and accepted ID types may differ accordingly.

Tip: For Nigerian users, we recommend using a photo ID (passport, driver's license or National ID card) rather than biometric-only verification like your NIN. Photo ID makes it easier to access advanced features like the Flex card, and USD/GBP/EUR bank details - without needing to re-verify.

Verification usually completes within seconds. In some cases, your submission may be routed to manual review, which can take longer. You can check your status anytime via the banner on your homepage.

Countries where verification is not available:

Afghanistan
Algeria
Belarus
Burundi
Central African Republic
China
Comoros
Congo (The Democratic Republic of)
Congo (The Republic of)
Cuba
Gambia (The)
Iran (Islamic Republic of)
Iraq
Korea (The Democratic People's Republic of, North)
Kyrgyzstan (AKA Kyrgyz Republic)
Lebanon
Liberia
Libya
Maldives
Myanmar
Nicaragua
Russian Federation
Sao Tome and Principe
Serbia
Somalia
South Sudan
Sudan
Suriname
Svalbard and Jan Mayen
Syrian Arab Republic
Tajikistan
Togo
Tokelau
Turkmenistan
Ukraine
United States of America
Uzbekistan
Venezuela (Bolivarian Republic of)
Wallis and Futuna
Yemen (Republic of)
Zimbabwe

If your country is on this list, you'll see a message during the verification process that your country is not supported. Note that some advanced features (Flex Card, USD/GBP/EUR bank details) may have additional country restrictions beyond this list.

Updated on: 18/06/2026

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