Introduction

• What is Onboard?

  Onboard is a digital money app designed for remote workers, freelancers, and global earners. It lets you receive payments from anywhere, spend with virtual USD cards, send money globally, and manage crypto — all from one app.Some readers

• How do I download the Onboard app?

  Download the Onboard Global app from the Google Play Store, and Apple App StoreFew readers

• Is Onboard safe? Is it regulated?

  Onboard is a regulated technology platform operating through licensed entities in multiple jurisdictions. Services facilitated by regulated partners.Few readers

• Is Onboard available in my country?

  Onboard is available in most countries worldwide. However, due to regulatory requirements, some countries are not supported for identity verification — which means access to features like Cash Balance, Cards, Trading Wallet, and Send is not available. Countries where Onboard verification is not supported: Afghanistan Algeria Belarus Burundi Central African Republic China Comoros Congo (Democratic Republic) Congo (Republic) Cuba Gambia Iran Iraq Kyrgyzstan LebanFew readers

• What are all the fees on Onboard?

  Explore all Onboard fees across deposits, card usage, sending money, crypto withdrawals, internal transfers, and account setup. See Flex and Classic card differences.Few readers

Account Setup & KYC Verification

• How do I sign up for Onboard?

  Sign up for the Onboard app in minutes. Download, verify your email, select your country, enable passkeys, and complete secure identity verification.Popular

• What documents do I need to verify my identity?

  Verify your identity on Onboard with a passport, national ID, or driver’s license. Complete a live selfie check to securely finish onboarding.Popular

• How long does it take to verify my identity?

  In most cases, identity verification is completed within seconds of submitting your ID and selfie. Occasionally, your submission may be routed to manual review, which can take longer. If this happens, you'll be notified in the app. If verification fails, you can retry. Make sure your ID photo is clear, well-lit, and matches the selfie you take.Some readers

• What does "Your verification needs review" mean?

  Why is your Onboard ID verification pending? Some KYC submissions need manual review due to compliance or duplicate account checks.Few readers

• What happens if my verification fails?

  Identity verification failed on Onboard? Retry with a clear ID photo and well-lit selfie. Most verifications are instant, with manual review if needed.Few readers

• What features can I access after verification?

  Access USD wallet, USDT/USDC deposits, NGN account, virtual cards, crypto trading, and global transfers after Onboard verificationFew readers

• Why am I being asked to verify again for a new feature?

  Some Onboard features require additional KYC verification. Follow in-app steps to unlock Flex Card, USD, or EUR accounts securely.Few readers

• Completing your KYC on Onboard Wallet

  You can send, receive and swap crypto on Onboard Wallet, without completing KYC. However, to buy and sell crypto with cash, we need to verify your identity. This is to ensure safe and secure peer-to-peer trades with other users on the platform. To verify your account, you’ll need to provide a proof of ID (such as an international passport, driver’s license, or National ID), take a video selfie, and verify your phone number. Verification usually takes a few minutes, and we guarantee the securitPopular