Account Settings
What is my Boardpass?
Your Boardpass is a unique Onboard account code used for referrals and secure support identification. Peer-to-peer transfers via Boardpass coming soon.Few readersHow do I update my phone number?
Update your phone number in Onboard securely. New numbers become active for OTPs and verification 24 hours after the change.Few readersCan I change my name on Onboard?
No. Your name is automatically set from the government-issued ID you submitted during verification. Onboard requires users to transact using their legal names for compliance purposes. If there's a spelling error or display issue, contact support at support@onboard.xyz for assistance.Some readersCan I change my email address?
No. Your email address is permanently tied to your account and cannot be changed. For users with a DeFi Wallet, it's also tied to your wallet backup.Few readersHow do I delete my account?
Go to Settings → Security → Delete Account Confirm your request After submitting, there's a 7-day recovery window during which you can contact support to cancel. After 7 days, your account is permanently deleted. Make sure to withdraw any remaining funds before initiating deletion.Few readers
Security
How do I secure my account?
Learn about Onboard security features including passkeys, passcode, Face ID, Touch ID, and phone OTP for secure login and withdrawals.Few readersWhat are passkeys and should I enable them?
Passkeys let you log in and authorize transactions using your device biometrics (Face ID, Touch ID, or equivalent) instead of email codes. Benefits: Faster login — no waiting for email OTPs Secure withdrawals — biometric confirmation instead of codes Phishing-resistant — tied to your specific device You'll first be prompted to enable passkeys on your next login after signup. You can also enable or manage them anytime in Settings Passkeys.Few readersWhy was my account restricted?
If your Onboard account has been restricted, it means you have most likely been involved in P2P related issues, or there are some suspicious activities on your account, or you have not been fully verified.Popular