> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.onboard.xyz/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why was my bank deposit declined?

Bank deposits to your USD, GBP, or EUR account on Onboard may be declined for a number of reasons, including but not limited to:

* The sender or source of funds couldn't be verified
* The transaction failed compliance checks by the sending or receiving bank (not Onboard)
* The deposit exceeded your account limits
* The transaction was flagged during our routine security checks

In all cases, declined deposits are returned to the sender.

If you have questions about a specific deposit, please reach out to our support team via the in-app chat.