> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.onboard.xyz/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why was my account restricted?

There are a few scenarios where your Onboard account features may be restricted. Here's what they are and how to resolve them.

**Too many cancelled deposit attempts**

If you cancel 3 or more cash deposit attempts within 24 hours — including card, Trading Wallet or DeFi Wallet fundings via local currency (NGN, IDR, etc) — your local currency deposit features are temporarily restricted.

This lifts automatically after 24 hours. During this time, you can still:

* Deposit into your Cash balance (stablecoins, NGN, USD, GBP, EUR)
* Fund your card, Trading Wallet, or DeFi Wallet using stablecoins or internal balances
* Spend, withdraw, and transact as normal

**Policy or account issue**

In more serious cases, your account may be restricted due to a policy or compliance review. This can affect:
* Cash Balance — deposits and withdrawals blocked
* Cards — frozen, can't fund, withdraw, or transact
* Funding across other balances may also be blocked

If this applies to you, contact support with your Boardpass. We'll explain what's happening and what options are available.

**What should I do?**

* If your deposits were restricted due to cancellations, wait 24 hours and try again
* For all other restrictions, contact support — we're here to help

We restrict features only when necessary to protect our users and platform.