> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.onboard.xyz/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why am I being asked for additional information to access specific Onboard features, despite being verified?

This is completely normal. Onboard uses a progressive verification model — some features require additional steps beyond your initial identity verification.

**Features that may require extra information:**
* Flex card
* USD named account
* GBP named account
* EUR named account

**What you might be asked for:**
* Photo ID verification — if your initial verification wasn't completed with a photo ID (like a passport, driver's license or National ID card), you'll be prompted to upgrade. This takes less than 5 minutes.
* Proof of income — some users may need to verify their income source before accessing global accounts (USD, GBP, EUR).
* Additional account details — like your occupation or how you plan to use the account.

This doesn't mean anything is wrong with your account — it's a standard compliance step that helps keep your account secure.

You'll be guided through exactly what's needed when you try to access the feature.