Articles on: Troubleshooting

My balance hasn't updated after a transaction - what should I do?

Balances for your Cash Balance, Cards, and Trading Wallet update automatically after transactions when you receive a push notification for this transaction, or when you switch tabs in the app.

If your balance still looks wrong, restart the app - this forces a full sync across these balances.

If the issue persists after restarting, contact support with your BoardPass and details of the transaction.

Using the DeFi Wallet? DeFi balances work differently — see "My DeFi Wallet balance looks outdated — how do I refresh it?"

Updated on: 25/02/2026

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