> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# I'm not receiving my OTP - what should I do?

Onboard uses one-time passwords (OTPs) at different stages of the app. Where you're stuck determines what to try:

**Email OTP (signup/login verification):**
* Check your spam or junk folder
* Make sure you're checking the email address you signed up with
* Wait a moment and try resending — codes can sometimes be delayed by your email provider
* If you've enabled **passkeys**, you can skip email OTP entirely and log in with your device biometrics

**Phone OTP (signup verification, withdrawals, DeFi wallet recovery):**
* If you chose **SMS**, you can only resend once every 5 minutes
* If you chose **WhatsApp**, you can resend after 1 minute
* Make sure your phone number is correct and has signal
* If you recently changed your phone number, your new number won't be active for OTPs until **24 hours** after the change

**Still not receiving your code?**
* Try switching between SMS and WhatsApp if the option is available
* Restart the app and try again
* Make sure your phone isn't blocking messages from unknown senders

If none of the above works, contact support with your Boardpass and which OTP you're trying to receive (email or phone).

| **Tip:** We recommend enabling **passkeys** for a smoother experience — they replace email OTPs for login and use your device biometrics for transaction authorization. Enable in **Settings > Passkeys**.