> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.onboard.xyz/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I verify my identity (KYC) on Onboard?

When you try to access any of Onboard's core features — funding, withdrawing, trading, or creating a card — you'll be prompted to verify your identity. It only takes a few minutes.

**Steps:**

* Enter your phone number and verify via OTP (SMS or WhatsApp)
* Enter your address
* Select your ID type - you'll be redirected to our verification provider
* Submit a photo of your document and take a live selfie. Make sure you're in a well-lit area with your face clearly visible. No glasses, hats, or masks.

###### What documents do I need to verify my identity?

You'll need a valid government-issued ID. Accepted documents include:

* Passport
* National ID card
* Driver's license

**Note:** The specific documents accepted may vary by country. Your country selection during signup determines which verification provider is used, and accepted ID types may differ accordingly.

| Tip: For Nigerian users, we recommend using a photo ID (passport, driver's license or National ID card) rather than biometric-only verification like your NIN. Photo ID makes it easier to access advanced features like the Flex card, and USD/GBP/EUR bank details - without needing to re-verify.

Verification usually completes within seconds. In some cases, your submission may be routed to manual review, which can take longer. You can check your status anytime via the banner on your homepage.

###### Countries where verification is not available:

* Afghanistan
* Algeria
* Belarus
* Burundi
* Central African Republic
* China
* Comoros
* Congo (The Democratic Republic of)
* Congo (The Republic of)
* Cuba
* Gambia (The)
* Iran (Islamic Republic of)
* Iraq
* Korea (The Democratic People's Republic of, North)
* Kyrgyzstan (AKA Kyrgyz Republic)
* Lebanon
* Liberia
* Libya
* Maldives
* Myanmar
* Nicaragua
* Russian Federation
* Sao Tome and Principe
* Serbia
* Somalia
* South Sudan
* Sudan
* Suriname
* Svalbard and Jan Mayen
* Syrian Arab Republic
* Tajikistan
* Togo
* Tokelau
* Turkmenistan
* Ukraine
* United States of America
* Uzbekistan
* Venezuela (Bolivarian Republic of)
* Wallis and Futuna
* Yemen (Republic of)
* Zimbabwe

If your country is on this list, you'll see a message during the verification process that your country is not supported. Note that some advanced features (Flex Card, USD/GBP/EUR bank details) may have additional country restrictions beyond this list.